Frequently asked questions

Setup covers configuration, data migration, team training, and go-live. We give your pharmacy a clear onboarding schedule after the demo.

No. Pharmacy staff use DosePoint securely in a modern web browser on the computers they already use.

Yes. Share a representative sample and we’ll map patient, stock, and supplier data into the correct DosePoint records.

Start with your pharmacy's basic information, users, workflows, current data source, connectivity environment, and market requirements. The rollout plan identifies anything else needed.

Yes. Book a demo to review the product and discuss your workflow, market, and rollout requirements.

Published plan prices come from the plans API. Confirm setup, migration, onboarding, taxes, and market-specific commercial terms in your quote.

Published subscription prices are shown in USD. Pharmacy operating-currency settings and market-specific commercial terms are separate questions; contact sales to confirm both.

Yes, anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing cycle.

Annual pricing, where available, comes from the plans API. Confirm payment methods, discounts, taxes, and terms in your quote.

Contract, renewal, cancellation, and data-export terms may vary by plan and quote. Review the applicable terms before subscribing.

DosePoint records cash and configured Chapa payments against invoices, patient balances, and daily closing totals.

DosePoint monitors connection state and guides staff when connectivity changes, so every workflow protects pharmacy and patient data.

Yes. Patient profiles, allergies, medication history, balances, documents, and pharmacy communications stay together in the pharmacy workspace.

Yes. DosePoint supports concurrent users. Each user sees the pharmacy records and workflows allowed by their assigned role and branch access.

Yes. Configure refill and collection reminders as part of the pharmacy workflow.

Each pharmacy's tenant-owned records are separated in a PostgreSQL schema rather than by a shared tenant_id column. Access controls and tenant-host routing reinforce that boundary.

Yes. Automated daily backups run on all pharmacy data. Backups are stored on encrypted, geographically redundant infrastructure.

Only the users you add to your pharmacy account. Role-based access control lets you limit what each team member (Admin, Pharmacist, Receptionist) can see and do.

Retention, access, and export terms should be confirmed for the applicable plan and contract, subject to the pharmacy's legal record-retention duties.

Email support@dosepoint.co. We respond within one business day. Pharmacy plan subscribers get priority response. Enterprise clients have a dedicated account manager.

Yes. Guided onboarding covers pharmacy setup, data migration, role configuration, team training, and go-live support.

Absolutely. Book a free 30-minute demo and we'll walk through the full system live, tailored to how your pharmacy works.